How to claim If you have an Injury & Accident Insurance policy or an On Guard Accident Insurance policy and want to make a claim, contact Chartis Customer Service Department on 1800 331 013 to obtain a Claim Form, or click here to download a Claim Form. If you have a Defence Health Injury & Accident Insurance policy, to check what it covers you for, click here to read the Financial Services Guide, and combined Product Disclosure Statement & Policy Wording. If you have a Defence Health On Guard Accident Insurance policy, to check what it covers you for, click here to read the ON GUARD combined Product Disclosure Statement & Policy Wording. 09/04192 How to claim If you have an Injury & Accident Insurance policy or an On Guard Accident Insurance policy and want to make a claim, contact Chartis Customer Service Department on 1800 331 013 to obtain a Claim Form, or click here to download a Claim Form. If you have a Defence Health Injury & Accident Insurance policy, to check what it covers you for, click here to read the Financial Services Guide, and combined Product Disclosure Statement & Policy Wording. If you have a Defence Health On Guard Accident Insurance policy, to check what it covers you for, click here to read the ON GUARD combined Product Disclosure Statement & Policy Wording. 09/04192