Contact us

Phone

1800 335 425 (+61 3 8679 1000 for international callers)
Monday to Friday
8:30 to 5:00 pm EST

Email

info@defencehealth.com.au

Post

PO Box 7518
Melbourne, VIC 8004

Street address

Level 4, 380 St Kilda Road
Melbourne, VIC 3004

Fax

1300 665 096 (+61 3 8679 1010 for international callers)

Making a compliment or complaint

Defence Health values your feedback on our products and services. It assists us to monitor our policies, procedures and systems to ensure we are meeting your needs. Compliments or complaints can be made through any of the above contact channels.

As part of our commitment, we have implemented an issues and complaints handling system based on Australian and International Standards to deal with your concerns and suggestions in a timely, efficient and consistent manner. If we are unable to satisfy your concern, you can contact the Private Health Insurance Ombudsman. The Ombudsman provides free information and assistance to resolve disputes call 1800 640 695.