FAQs

Find answers to questions on membership, online services, hospital cover, extras cover, tax time and other insurances.

FAQs

Find answers to questions on membership, online services, hospital cover, extras cover, tax time and other insurances.

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Membership FAQs

  • General
  • Eligibility
  • Change of cover
  • Government initiatives

 

Membership FAQs

  • General
  • Eligibility
  • Change of cover
  • Government initiatives

 

Online services FAQs

  • Unsuccessful login
  • Information on Member Area
  • Member detail elements

 

Online services FAQs

  • Unsuccessful login
  • Information on Member Area
  • Member detail elements

 

Hospital cover FAQs

  • Waiting periods
  • Excess
  • Gap 

Hospital cover FAQs

  • Waiting periods
  • Excess
  • Gap 

Extras cover FAQs

  • Waiting periods
  • Pre-existing ailment (PEA)
  • Excess 

 

Extras cover FAQs

  • Waiting periods
  • Pre-existing ailment (PEA)
  • Excess 

 

Tax time FAQs

  • Claiming the Rebate
  • Medicare Levy Surcharge
  • Net Medical Expenses

 

Tax time FAQs

  • Claiming the Rebate
  • Medicare Levy Surcharge
  • Net Medical Expenses

 

Other insurances FAQs

  • Term Life insurance
  • Travel insurance

 

Other insurances FAQs

  • Term Life insurance
  • Travel insurance