FAQs

Find answers to questions on membership, online services, hospital cover, extras cover, tax time and other insurances.

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Membership FAQs

  • General
  • Eligibility
  • Change of cover
  • Government initiatives

Online services FAQs

  • Unsuccessful login
  • Information on Member Area
  • Member detail elements

Hospital cover FAQs

  • Waiting periods
  • Excess
  • Gap 

Extras cover FAQs

  • Waiting periods
  • Pre-existing ailment (PEA)
  • Excess 

Tax time FAQs

  • Claiming the Rebate
  • Medicare Levy Surcharge
  • Net Medical Expenses

Other insurances FAQs

  • Term Life insurance
  • Travel insurance