OMEGA - 24 hour worldwide emergency assistance

If disaster strikes and the unthinkable happens, it’s reassuring to know someone back home is ready to take your call and assist. Dedicated OMEGA travellers’ assistance team are on call 24 hours a day, 7 days a week to provide you with assistance when you need it most.

OMEGA is QBE’s in-house emergency assistance service. It has been providing help to travellers since 1992. Over 350,000 contact the service annually seeking assistance.

OMEGA can assist you with:

• paying hospital and medical bills
• repatriation to Australia after an accident or illness
• rescheduling of disrupted travel plans
• replacement of lost tickets, passports or travel documents
• arrangement of emergency transfer of funds
• urgent messages to your family or travel agent, and
• interpreters in non English speaking overseas hospitals.

Where relevant all services are subject to a claim being accepted under the policy.

Emergency calls

When you call OMEGA, they will need your Certificate of Insurance number and telephone numbers to contact you.

If you cannot make use of these numbers above, ring the operator reverse charges.

Calls from mobile will be at your cost.

Lost your credit cards/travellers cheques?

Because of privacy requirements you will need to call the Credit Card/Travellers Cheque company directly to cancel the card/cheques and arrange for replacements.

To make a Reverse Charge call, first contact the international operator and ask to make a Collect Call to the appropriate phone number.