Vision and values

Our purpose

Our core purpose is to support members of the ADF and wider Defence community to manage their personal and family health care.

Our values

Trust

We earn your trust by consistently delivering a personal experience for your needs. We are as good as our word – every time.

Excellence

Our people are proud to serve you. They will provide service and experience others won’t, or can’t.  We actively seek ways to continuously improve our offer to you.

Ownership

We’re part of the ADF family. We accept responsibility, act with initiative, and follow through. We won’t let you down. 

Respect

We are friendly people, here to help you make good choices. We listen with intent and offer clear explanations, to provide you with peace of mind and support.

Community

We’re here for people, not profit. We are committed to making a positive difference to the health and wellbeing of the Defence community.