Make a claim

Extras claims

On the spot claiming

The easiest way to claim is to swipe your member card on the terminal available at most extras providers.  It will automatically calculate how much Defence Health will pay for the service and all you do is pay any remaining gap.

If your provider does not have an electronic terminal for this purpose, there are three other options:

Mobile claiming app

The simplest claiming is with our Mobile Claiming App, available to download from the App Store and Google Play Store. To download the app, search for ‘Defence Health’ in your device’s store.

For more information and instructions on how to use the app please click here. Just make sure you file away your receipt for 2 years in case we need it.

Online claims

For the fastest refund, claim selected extras online. Register for online services, or login to claim online now. There's no need to scan and send us your account or receipt but just file the receipt away for 2 years in case we need it.

Manual claims

Or complete a claim form and:

  • Email it with your accounts and/or receipts to claims@defencehealth.com.au
  • Fax it with your accounts and/or receipts to 1800 241 581
  • Post it and your original accounts and/or receipts to Defence Health, PO Box 7518, Melbourne VIC 3004.
  • Attach your original accounts and/or receipts and take them to an Australian Military Bank branch. They will fax your completed claim form and receipts directly to us. A similar service is also provided by Defence Bank, but only if you are a Defence Bank customer.

Make sure you hold onto your receipts for 2 years.

Hospital claims

If you are going into hospital, we want to make it as easy as possible for you, so you can focus on your health and recovery. For information about hospital and medical charges click here. Call us before you go to hospital and we can talk you through planning your visit, what’s covered and how to minimise costs using our Access Gap program.

 

For more information