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FAQs
Things you need to know
FAQs

I'm transitioning to the Reserves what do I need to do?

If you are transitioning to the Reserves (SERCAT 3-5), you will remain eligible for one of our exclusive ADF packages. If you’ve already got the family covered, it’s just a matter of calling us and we’ll add you to the policy. If you are transitioning to the Reserves (SERCAT 1 & 2), then you can choose from our mix and match options.

Give us a call to discuss your options on 1800 335 425.

I am transitioning to civilian life. What do I need to do?

If you’re making the step to civilian life we’ve got some great mix and match hospital and extras options for you. Plus, you’ll receive a 10% transition discount on hospital or hospital and extras for the first year of your cover. The discount will apply to the entire premium – family cover included – when you pay by direct debit from your bank account.

Give us a call to discuss your options on 1800 335 425.

What does Defence Health offer ex-serving members?

Defence Health recognises your service. All waiting periods are waived if you join within two months of discharge. And if you choose a mix and match cover, you'll receive a 10% transition discount in the first 12 months of civilian life when paying by direct debit. We also offer a 5% ongoing premium reduction for White Card holders on mix and match cover and Gold Card holders who choose to maintain cover (excludes Essentials Hospital, Public Hospital and standalone extras cover).

How do I get a Medicare card?

If you don’t already have a Medicare card, then that’s the first thing you need to do. Medicare is your ticket to ride – it identifies your entitlement to receive publicly funded hospital and medical treatment, as well as subsidised medicine and diagnostic tests.

To enrol for a Medicare card, you’ll need to complete the application form which is downloadable from the Department of Human Services website or available at a Centrelink or Medicare service centre.

What if I have a Gold card or White card?

Your Gold Card provides comprehensive benefits for your clinical health care needs. So we do not recommend you hold private health insurance for yourself. But please talk to us about how we can cover your family.

If you have a White Card you might want to consider private health insurance for the treatment of conditions not accepted under your White Card.

We offer a 5% ongoing premium reduction for White Card holders on mix and match cover and Gold Card holders who choose to maintain cover (excludes Essentials Hospital, Public Hospital and standalone extras cover).

DVA Gold Card Fact Sheet

DVA White Card Fact Sheet

What is Non-Liability Health Care?

The Department of Veterans’ Affairs (DVA) pays for all treatment for mental health conditions and some physical health conditions without the need for the conditions to be accepted as related to service. This is known as Non-Liability Health Care. It covers treatment for any mental health condition including post-traumatic stress disorder (PTSD), depression, anxiety, and alcohol and substance use disorders.

Anyone who has ever served in the permanent forces of the Australian Defence Force may receive treatment for mental health conditions, regardless of when they served, for how long, or the nature of their service.​

Importantly, a diagnosis is not required for mental health support. And you do not need to prove the condition is the result of your service.

Complete the Application for Health Care for Mental Health Conditions, email [email protected] or call DVA on 1800 555 254. For more information visit the Department of Veterans' Affairs.

Depending on your type of service, treatment for malignant cancer and pulmonary tuberculosis is also available under Non-Liability Health Care. But you will need to have been formally diagnosed before making an application to DVA.

Where can I get independent advice about health insurers?

The government has a useful website to help you compare all health funds.

Can my family also join Defence Health?

Yes, they are welcome to join the Defence Health family. That includes your partner, children, siblings, grandchildren and parents - they can all join Defence Health because of your service in the ADF. Get a quick quote to find the right cover for your family.

  • I'm transitioning to the Reserves what do I need to do?

    I'm transitioning to the Reserves what do I need to do?

    If you are transitioning to the Reserves (SERCAT 3-5), you will remain eligible for one of our exclusive ADF packages. If you’ve already got the family covered, it’s just a matter of calling us and we’ll add you to the policy. If you are transitioning to the Reserves (SERCAT 1 & 2), then you can choose from our mix and match options.

    Give us a call to discuss your options on 1800 335 425.

  • I'm transitioning to civilian life. What do I need to do?

    I am transitioning to civilian life. What do I need to do?

    If you’re making the step to civilian life we’ve got some great mix and match hospital and extras options for you. Plus, you’ll receive a 10% transition discount on hospital or hospital and extras for the first year of your cover. The discount will apply to the entire premium – family cover included – when you pay by direct debit from your bank account.

    Give us a call to discuss your options on 1800 335 425.

  • What does Defence Health offer ex-serving members?

    What does Defence Health offer ex-serving members?

    Defence Health recognises your service. All waiting periods are waived if you join within two months of discharge. And if you choose a mix and match cover, you'll receive a 10% transition discount in the first 12 months of civilian life when paying by direct debit. We also offer a 5% ongoing premium reduction for White Card holders on mix and match cover and Gold Card holders who choose to maintain cover (excludes Essentials Hospital, Public Hospital and standalone extras cover).

  • How do I get a Medicare card?

    How do I get a Medicare card?

    If you don’t already have a Medicare card, then that’s the first thing you need to do. Medicare is your ticket to ride – it identifies your entitlement to receive publicly funded hospital and medical treatment, as well as subsidised medicine and diagnostic tests.

    To enrol for a Medicare card, you’ll need to complete the application form which is downloadable from the Department of Human Services website or available at a Centrelink or Medicare service centre.

  • What if I have a Gold card or White card?

    What if I have a Gold card or White card?

    Your Gold Card provides comprehensive benefits for your clinical health care needs. So we do not recommend you hold private health insurance for yourself. But please talk to us about how we can cover your family.

    If you have a White Card you might want to consider private health insurance for the treatment of conditions not accepted under your White Card.

    We offer a 5% ongoing premium reduction for White Card holders on mix and match cover and Gold Card holders who choose to maintain cover (excludes Essentials Hospital, Public Hospital and standalone extras cover).

    DVA Gold Card Fact Sheet

    DVA White Card Fact Sheet

  • What is Non-Liability Health Care?

    What is Non-Liability Health Care?

    The Department of Veterans’ Affairs (DVA) pays for all treatment for mental health conditions and some physical health conditions without the need for the conditions to be accepted as related to service. This is known as Non-Liability Health Care. It covers treatment for any mental health condition including post-traumatic stress disorder (PTSD), depression, anxiety, and alcohol and substance use disorders.

    Anyone who has ever served in the permanent forces of the Australian Defence Force may receive treatment for mental health conditions, regardless of when they served, for how long, or the nature of their service.​

    Importantly, a diagnosis is not required for mental health support. And you do not need to prove the condition is the result of your service.

    Complete the Application for Health Care for Mental Health Conditions, email [email protected] or call DVA on 1800 555 254. For more information visit the Department of Veterans' Affairs.

    Depending on your type of service, treatment for malignant cancer and pulmonary tuberculosis is also available under Non-Liability Health Care. But you will need to have been formally diagnosed before making an application to DVA.

  • Where can I get independent advice about health insurers?

    Where can I get independent advice about health insurers?

    The government has a useful website to help you compare all health funds.

  • Can my family also join Defence Health?

    Can my family also join Defence Health?

    Yes, they are welcome to join the Defence Health family. That includes your partner, children, siblings, grandchildren and parents - they can all join Defence Health because of your service in the ADF. Get a quick quote to find the right cover for your family.

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