How to Claim with ClearView

Claims should be made within 90 days after the insured event, or as soon as reasonably practical thereafter.

A potential claim relating to Occupationally Acquired HIV or Occupationally Acquired Hepatitis B or C must be reported to ClearView within 30 days of the relevant accident and supported by a negative HIV, Hepatitis B or Hepatitis C test (as applicable) taken within seven days after the accident.

ClearView will need all the evidence they reasonably regard as necessary to establish entitlement to a benefit.

To make a claim under the policy ClearView must receive:

  • A ClearView claim form which has been fully completed
  • The policy certificate
  • Proof of your age, if not already provided, and
  • Any other evidence ClearView require to establish the circumstances of the claim.

The cost of medical and other information, which ClearView may reasonably require to establish the validity of a claim, is your responsibility.


Life and accident insurance enquiries

Email [email protected]

Phone 1800 676 465 

Life insurance claims

For ClearView phone 1800 676 465

Monday-Friday, 8:30am - 5pm AEST 



Disclosure: This information is intended to provide general information only and has been prepared without taking into account any particular person’s objectives, financial situation and needs. Before acting on such information, you should consider the appropriateness of the information having regard to your personal objectives, financial situation and needs. You should read the relevant Product Disclosure Statement (PDS) and Policy Document before making any decision about a product which can be accessed at If you purchase a policy, Defence Health receives a commission that is 10% to 20% of your premium. ClearView LifeSolutions issued by ClearView Life Assurance Limited ABN 12 000 021 581 AFSL 227682 ClearView LifeSolutions Super issued by ClearView Life Nominees Pty Limited ABN 37 003 682 175 AFSL 227683, as trustee of the ClearView Retirement Plan ABN 45 828 721 007.