COVID-19 Member Support Program

Defence Health introduced the COVID-19 Member Support Program in March 2020 to help members during the coronavirus pandemic.

Support measures that are still available include:

      • Cover for COVID-19 related treatment in private hospital for all eligible members with hospital cover, regardless of their level of cover.
      • Telehealth consultations for dietetics, psychology, speech therapy, occupational therapy, physiotherapy and exercise physiology sessions over video or phone are available to members on eligible covers until 30 September 2021. From 1 April 2021, accessing benefits for dietetics, psychology, and speech therapy consultations via Telehealth will become a standard inclusion on eligible covers.
      • Not charging an excess for members who had paid their hospital excess in 2019–20, had further hospital treatment postponed between 1 March and 30 June 2020 and had that postponed treatment occur in 2020–21. Affected members should call us to ensure the hospital excess is not applied (1800 335 425). Please note, the excess will still apply to any other admissions that were not delayed as a result of COVID-19.


  • What role are private hospitals playing in the pandemic?

    Private hospitals are vital to the capacity of our health system. And they are vital in helping to clear the backlog in elective surgery that resulted from the pandemic

  • I have hospital cover; will I be covered if I need to get treated for COVID-19 in a private hospital?

    We want our members to feel confident they will be cared for through the pandemic. We will cover all members with active hospital cover who may require COVID-19 related treatment – regardless of the hospital product they are on.

  • Why do I need my private health insurance cover?

    There is a backlog of elective surgery in public hospitals, adding to the wait for public patients. Your private hospital cover gives you greater control over the timing of elective surgery and gives you the choice of doctor for your treatment. 

    Your extras cover includes a range of allied health treatment that helps to keep you well. You can visit your provider for face-to-face treatment. And members with eligible extras cover can access Telehealth consultations for dietetics, psychology, speech therapy, occupational therapy, exercise physiology and physiotherapy sessions over video or phone until 30 September 2021.

    The usual waiting periods and annual limits on your cover apply. The Medicare Levy Surcharge and Lifetime Health Cover loading may apply to you if you choose to drop your hospital insurance.

    To avoid waiting periods in the future, you need to maintain your hospital cover.