Member Satisfaction Survey

Wow. You gave us our best result ever!

This year’s member satisfaction research has delivered our highest ever customer satisfaction result in the 11 years we’ve conducted the research.

In the survey, completed by 2204 members, 98% of members said they are satisfied with their membership – with those who are very satisfied increasing from 72% to 75%.

The survey explores key service areas such as telephone support, payment of claims, online services, as well as our general reliability and friendliness.

Member feedback is very helpful and guides us on product and service improvements that we can make. Thank you to all the members who took the time to respond to the survey.

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