Important information and emergency assistance

 

Travel alerts

If your travel was affected by any of the following events, please see the appropriate travel alert.

Information about the threat of volcanic eruption in Bali

Information about Hurricane Irma 

Information about travel to Barcelona

 



 

 

Zika Virus travel notice

Please view the updated travel insurance information for Zika Virus. Issued 30th May 2016, to be read in conjunction with the below advice. 

Travel notice issued 4th February 2016, please click here to view.

Emergency Assistance

24 hour emergency assistance
Allianz Global Assistance
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)

If you are in one of the countries listed below, simply dial the number shown for that country. For all other countries, dial reverse charge ("collect") via the local operator on: +61 7 3305 7499.

Australia 1800 662 522 Canada 1800 214 5514
China (North) 10 800 6100 434 China (South) 10 800 261 1323
France 0800 905 823 Germany 0800 182 7635
Greece 00800 611 4107 Hong Kong 800 900 389
India 0008 006 10 1108 Indonesia 001 803 61 098
Italy 800 787 451 Japan 0066 3386 1052
Malaysia 1 800 81 5102 Netherlands 0800 023 2683
New Zealand 0800 778 103 Singapore 800 6162 187
Spain 900 996 115 Switzerland 0800 561 361
Thailand 001 8006 121 082 United Kingdom 08000 289 270
United States 1866 844 4085  

 

General enquiries

If you have a general enquiry about your policy or require further information about Defence Health Travel Insurance please call 1800 622 499 or email defencehealthtravel@allianz-assistance.com.au

Complaints Handling

If you have a complaint or dispute in relation to this insurance, or the services or representatives of Allianz Global Assistance, please call them on 1800 622 499 or put your complaint in writing and send it to ‘The Dispute Resolution Department’ PO Box 162, Toowong Queensland 4066. Allianz Global Assistance will attempt to resolve the matter in accordance with their Internal Dispute Resolution process. To obtain a copy of their procedures, please contact them. A dispute can be referred to the Financial Ombudsman Service Limited (FOS) subject to its terms of reference. The FOS provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms.

The contact details for the FOS are:

Financial Ombudsman Service Limited (FOS)
GPO Box 3, Melbourne Victoria 3001
Phone: 1300 780 808
Fax: (03) 9613 6399
Website: www.fos.org.au
Email: info@fos.org.au

General Insurance Code of Practice 

Allianz and Allianz Global Assistance proudly support the General Insurance Code of Practice.
The Code sets out the minimum standards of practice in the general insurance industry. For more information on the Code please call 1800 622 499.

Taxi cabs head a line of traffic. Don't get in a jam on holidays - Consider Defence Health Travel Insurance before you go.
Don't leave home without it

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disclaimer: Travel insurance is arranged by Defence Health Ltd ABN 80 008 629 481 AFSL 313890. This insurance is issued and managed by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, Defence Health receives a commission that is 10% to 20% of your premium.