Contact us

Got a question? Can’t find what you are looking for? Tell us how we can help you, send us a message.

If you are an existing Defence Health Member, contact us using the Member Portal for tailored support to manage your membership, or check out HelpHQ.   

For not-yet-members, drop us a line in the message block below. 

Please include your state of residence in the message so we can contact you during business hours in your time zone.

When we respond via phone or email, we'll need to confirm your full name, membership number, your date of birth, address, phone number or email.​​

Need help with health insurance?

For a quick response, chat to one of our friendly staff or send us a message using the form above.

Talk to us 1800 335 425
(international +613 8679 1000)

8.30am to 7.00pm AEST Monday to Thursday 

8.30am to 6.00pm AES​​T on Fridays. 

Mail

PO Box 7518, Melbourne VIC 3004

Head office

Level 7, 380 St Kilda Road, Melbourne VIC 3004

Fax

General enquiries 1300 665 096 (international +613 8679 1010)
Claims 1800 241 581

Need help with travel insurance?

Talk to Allianz ​1800 622 499​

Email

defencehealthtravel@allianz-assistance.com.au

Need help with life and accident insurance?

For a quick response, chat to one of our friendly staff or send us a message using the form above.

While we are no longer accepting applications for life, accident or trauma insurance, we continue to support existing policy holders of these products.

Talk to us 1800 676 465
Monday - Friday, 8:30am - 5:00pm AEST/AEDT

Talk to AIG 1800 331 610
(International +613 9522 4000) for accident insurance claims (D-Pax)

If we’ve got something wrong, let us know so we can make it right. We especially love to hear when we have delighted you, so let us know when we get it right too!

For a quick response, chat to one of our friendly staff or send us a message using the form above.

Talk to us on ​1800 335 425​

We’re committed to resolving any complaints as quickly as we can and have an issues and complaints handling system to help us do that every time.

Request an independent review for health insurance

If we are unable to satisfy your concern, you can request an independent review.

Lodge an enquiry with the Commonwealth Ombudsman at https://www.ombudsman.gov.au/contact

Talk to the Commonwealth Ombudsman on ​1300 362 072​

For general information about private health insurance, see www.privatehealth.gov.au

Request an independent review of life, general or travel insurance

If we are unable to satisfy your concern, you can request an independent review.

Lodge an enquiry with the Australian Financial Complaints Authority at https://www.afca.org.au/make-a-complaint/ 

Talk to the Australian Financial Complaints Authority on 1800 931 678