Check what you are covered for

It is important that you know what you are covered for, the details of your policy and what this means for you. To find out about your cover, you can refer to your product guide and certificate of cover, or login to Online Member Services.

In addition to enabling you to manage and transact of your policy, Online Member Services gives you access to view:

  • What's covered
  • Exclusions/restrictions
  • Benefits on extras cover (we can also help you calculate your benefits over the phone)
  • Limits on extras cover
  • Waiting periods and any pre-existing conditions

If you have a planned hospital admission coming up, call us first to check that you are covered for the planned procedure.

Click here to view your product guide. 



We’ve introduced a flexi-limit for a range of general treatment under your extras cover. With the new flexi-limit, you can claim more of your favourite treatment. Your new limit can be claimed across the range of flexi-treatment categories, or you can choose to use it on your favourite service. So you can choose how you spend it.

Everyone on a family policy gets their own flexi-limit for the treatment they prefer.
Any claims you’ve already made this year (since 1 July 2016) will be counted under your new flexi-limit. To check your limits and what you have left, login to Online Member Services.

Learn more about flexi-limits.