Providers
Planned system maintenance
Defence Health will be undertaking planned system maintenance across two overnight windows from:
- 8pm AEST on Friday 18 September until 4am AEST on Saturday 19 September, and
- 9pm AEST on Saturday 19 September until 3am AEST on Sunday 20 September 2026.
During this time, some services including online eligibility checks and claim responses will be unavailable.
Member admissions should proceed as usual during the outage. Any hospital or medical claims submitted during the outage period will need to be resubmitted once services are restored.
We apologise for any inconvenience and appreciate your understanding while this maintenance is completed.
Claims queries or eligibility checks
Hospital and medical providers
1800 656 329
Monday - Friday 8:30am - 6:00pm (AEST)
Extras providers
1800 335 425
Monday - Thursday 8:30am - 8:00pm (AEST)
Friday 8:30am - 6:00pm (AEST)
Claims
ECLIPSE claims
ECLIPSE participant ID: DHF
We recommend ECLIPSE claiming where possible for the fastest claims assessment.
Manual claims
To support claim submissions, include a completed HC21 form, invoices and any other required certification and send via one of the following:
- Email: hosmedaccounts@defencehealth.com.au
- Fax: 1800 241 581
- Mail: Defence Health PO Box 7518 Melbourne VIC 3004
Regularly visit this page to stay up to date.