Vision and values

Our purpose

Our core purpose is to protect the health of those who protect our country.

Our values


We earn your trust by consistently delivering a personal experience for your needs. We are as good as our word – every time.


Our people are proud to serve you. They will provide service and experience others won’t, or can’t.  We actively seek ways to continuously improve our offer to you.


We’re part of the ADF family. We accept responsibility, act with initiative, and follow through. We won’t let you down. 


We are friendly people, here to help you make good choices. We listen with intent and offer clear explanations, to provide you with peace of mind and support.


We’re here for people, not profit. We are committed to making a positive difference to the health and wellbeing of the Defence community.