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Dental Network
Our contract with smile.com.au will end on 1 April.
Defence Health members will still receive a dental benefit from us if they visit a smile.com.au dentist. But from 1 April smile.com.au dentists will no longer apply lower fees and the no-gap preventive offer will not apply. We’ll update members in April with details of our proposed dental partners.
We want to keep you smiling
We’ve joined forces with smile.com.au to deliver better value dental cover for our members. The smile.com.au network of dentists gives members access to dental care at reduced fees.
If you have extras cover with us you can access our dental network. You will save a guaranteed minimum of 15% off the usual dental fee for all treatments performed by any network dentist throughout Australia.
If you have our Premier, Value or Top Extras or the ADF Total Package Gold you also receive no-gap cover on preventive dental treatments like your annual scale & clean at any participating Smile dentist. Remember some preventive treatments are limited in the number of times they can be claimed in a year.
And if you do exceed your limits you’ll still benefit from the reduced fees offered by our network dentists.
With a national network of almost 2,000 dentists across Australia, we’ve got you covered.
Claiming at a network dentist is easy
All you need to do to claim is swipe your Defence Health member card at any network dentist.
If the dentist doesn’t have a HICAPS machine, you can
- claim through Online Member Services; or
- use our Mobile Claiming App; or
- download a claim form.
To be sure you are charged the correct fee, show the dentist your Defence Health member card.
When you are claiming through Defence Health, make sure you’ve served all waiting periods before visiting the dentist.
You can still use your choice of dentist
Using a dentist of your choice still means you receive your regular Defence Health benefits; our existing benefit structure remains for non-network providers.
If you do use our dental network, you will benefit by combining lower dental charges with your extras cover. It’s just another way we are bringing better value to you and your family.