My Medical Expert

My Medical Expert gives members with hospital cover the opportunity to access expert medical specialists for a second opinion. It can give you the confidence and clarity you need if you’re unsure about your diagnosis, treatment plan or proposed surgery. Provided by Best Doctors®, My Medical Expert connects members and their treating doctors with the expert advice of leading medical specialists from around the world. You can get expert advice on most medical conditions from migraines to heart disease (dental, mental health and emergencies are excluded).

Second opinion service

  • A specialist in your condition will conduct an in-depth medical review
  • The findings will help you confirm a diagnosis
  • You'll get advice on your treatment options
  • You can check to see if your recovery is on track 

Ask an expert

  • Ask an expert a question about your medical condition or treatment
  • Helps you to make sure you're asking the right questions

My Medical Expert is provided at no charge to Defence Health members with hospital cover and is available until 1 April 2019. To find out more or to use My Medical Expert simply call 1800 830 082. 



Watch this short video explaining how My Medical Expert, provided by Best Doctors®, works.


My Medical Expert enquiry

Please fill in your details to send an enquiry


  • Who can use My Medical Expert?

    Any Defence Health member with any level of hospital cover.

  • Why would I use My Medical Expert?

    My Medical Expert provides you with independent, specialist medical information. You might want to use the service if you:

      • want more detailed information about your condition
      • would like some help to make a decision about recommended treatment
      • want to check why your symptoms are not improving or your recovery is not progressing as expected
      • want to confirm if surgery is the best option
      • would like a second opinion.
  • Who will have access to my medical information?

    Best Doctors is a separate international organisation that will deal directly with you. No-one at Defence Health will have access to your confidential medical information.

  • What if my doctor disagrees with the second medical opinion provided through My Medical Expert?

    The advice does not replace your relationship with your doctor. In Australia, the clinical review process undertaken by Best Doctors® has led to a change of diagnosis in 10% of cases, and a suggested change of treatment in 26% (on average). Best Doctors does not provide medical treatment – the service just gives you valuable information for you to discuss with your doctor.

  • How does My Medical Expert work?

    My Medical Expert utilises the Best Doctors database of more than 53,000 leading medical specialists from around the world. They are recognised as the best in their field and are dedicated to providing members with expert medical advice and support.

    For an in-depth diagnostic review of your condition, Best Doctors will collect your medical records and retest pathology if required. The most qualified expert will be appointed to review your case. The findings will then be delivered to you in a report, with someone from the Best Doctors medical team calling you to discuss the report.

    An in-depth review will take around 15–20 days from the time of collecting your medical records.

  • Do I need to visit the specialist who reviews my condition?

    No, only your medical records will be examined.

  • What medical conditions are covered by My Medical Expert?

    You can use My Medical Expert for advice or clinical review of:

      • diseases of the nervous system
      • eye disease
      • diseases of the ear
      • respiratory system conditions
      • the metabolic and endocrine system
      • digestive disorders
      • musculoskeletal conditions
      • urological conditions
      • cancer
      • immunological diseases
      • blood diseases
      • gynaecological conditions
      • circulatory system
      • skin diseases
      • …and more.

    My Medical Expert cannot provide advice on mental health or dental treatment, or treatment in the case of an emergency.

  • Will my health insurance cover me for the treatment recommended through My Medical Expert?

    Not necessarily. The Best Doctors report could recommend treatment that is not available in Australia, or not included under your level of hospital cover. Please contact Defence Health to confirm what treatment and conditions you are covered for.

  • How independent is Best Doctors?

    Best Doctors was established in 1989 by a group of doctors from the Harvard Medical School. It has grown to a database of more than 53,000 doctors covering 450 specialist areas of medicine. Many of them practice in medical centres of excellence around the world. Best Doctors is not paid by the specialists – and the specialists are not paid by Best Doctors. The objective is to ensure that patients get the best medical information available so they can make the best medical decisions.


Best Doctors® and the star-in-cross logo are trademarks of Best Doctors®, Inc., in the United States and in other countries, and are used under license. Best Doctors®’ services are not intended to substitute professional medical advice or provide a medical diagnosis or therapeutic recommendations on their own. The outcome does not represent or guarantee that anyone will obtain a similar result, as the case will vary depending, among other circumstances, on the information provided to Best Doctors®. Best Doctors® isn’t insurance and it doesn’t replace your relationship with your current doctor or medical specialist.