We have temporarily ceased sales of Travel Insurance

We’re not currently selling travel insurance, but we plan to resume sales from 22 February 2022.

We’re excited about relaunching travel insurance and will keep you posted with updates on our website, including information on product enhancements, when available.

There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.

COVID-19 and Travel Advice Warning Update

Eligible policyholders may now have the flexibility to cancel their insurance policy and receive a full or partial premium refund if travel is impacted by COVID-19 border closures or mandatory quarantine periods.* Overseas Medical cover may also be available, under selected benefits, for eligible policy holders who contract COVID-19 and who have not travelled against the advice of an Australian Government.*

If you need help while traveling, Australian based case managers are here for you 24/7, with registered nurses and doctors available to take your call.

Defence Health’s travel insurance partner, Allianz Global Assistance (Allianz), is currently reviewing customer refund requests for unused travel insurance cover due to COVID-19 restrictions.  Each refund request is being individually evaluated to determine eligibility for a partial or full refund. 

If you purchased travel insurance before 27 March 2020 that was unable to be used due to COVID-19, you may be eligible for a full or partial refund of the cost of your policy.  Defence Health recommends you contact Allianz on [email protected]  or 1800 622 499 with the details of your policy to determine your eligibility.

Please be aware that general exclusions apply to all travel insurance policies and are detailed in the Product Disclosure Statement. Under the General Exclusions section, pg. 46, No. A11 relates to ‘Epidemic/Pandemic’.  Under this exclusion, Allianz are not required to payout a claim if it arises from, is related to or associated with;

    - An actual or likely epidemic or pandemic; or

    - The threat of an epidemic or pandemic.

For more information it is recommended you visit https://www.allianzpartners.com.au/travel-insurance/travel-alerts/  and review FAQs for Travel Insurance COVID-19 (Coronavirus). If you have any enquiries, please contact 1800 622 499.