Defence Health Travel Insurance

We are temporarily ceasing sales of Travel Insurance

Following the advice of the Australian Government for Australians not to travel overseas, and the decisions of a number of Australian State and Territory Governments to impose travel and other restrictions, Allianz Global Assistance is temporarily ceasing the sale of new domestic and international Travel Insurance policies effective 27 March, 2020

There may be other insurance options available to suit your requirements; please refer to the Insurance Council of Australia website for a list of alternative providers.

 

COVID-19 and Travel Advice Warning Update

Allianz Global Assistance Travel Insurance policies do not cover claims related to COVID-19. In addition, if you travel to a country where the Australian Government has issued “Reconsider your need to travel” or “Do not travel” travel warnings and restrictions, then your claim may not be covered, even if it arises from an event unrelated to COVID-19. Please refer to the Australian Government’s Smartraveller website for up to date information.

If you are looking for information about the impact of COVID-19 on travel insurance, read our FAQs Refer to your Product Disclosure Statement for cover details.

Travel insurance COVID-19 refund update

Defence Health’s travel insurance partner, Allianz Global Assistance (Allianz), is currently reviewing customer refund requests for unused travel insurance cover due to COVID-19 restrictions.  Each refund request is being individually evaluated to determine eligibility for a partial or full refund. 

If you purchased travel insurance before 27 March 2020 that was unable to be used due to COVID-19, you may be eligible for a full or partial refund of the cost of your policy.  Defence Health recommends you contact Allianz on [email protected]  or 1800 622 499 with the details of your policy to determine your eligibility.

COVID-19 Advisory (Coronavirus)

Please be aware that general exclusions apply to all travel insurance policies and are detailed in the Product Disclosure Statement. Under the General Exclusions section, pg. 46, No. A11 relates to ‘Epidemic/Pandemic’.  Under this exclusion, Allianz are not required to payout a claim if it arises from, is related to or associated with;

    - An actual or likely epidemic or pandemic; or

    - The threat of an epidemic or pandemic.

For more information it is recommended you visit https://www.allianzpartners.com.au/travel-insurance/travel-alerts/  and review FAQs for Travel Insurance COVID-19 (Coronavirus). If you have any enquiries, please contact 1800 622 499.

Before you cover the globe, get cover for yourself

Every traveller, every trip

Whether you’re exploring near or far, Defence Health Travel Insurance can help provide peace of mind for all sorts of travellers. Flexible cover is available for*:

  • International travel
  • Travel within Australia
  • Frequent travellers
  • Singles, couples or families
  • Specialty travel—snow, golf, cruise, adventure*Exclusions and limitations apply. Please refer to Product Disclosure Statement for full details.

 

Defence Health Travel Insurance provides cover for the needs of the ADF and their families.

ADF members (permanent, and reservists serving 20 or more training days in a financial year) on deployment or overseas posting can be covered for leisure travel from their overseas base. The same flexibility applies to their family if they are living overseas with the ADF member. Return travel is covered back to the overseas post or to Australia.

Leave cancellation insurance is also available for ADF members and their families if a holiday booking has to be cancelled because the ADF member has received notice of deployment.

ADF members and Defence Health members also receive special rates.

Why insure?

Being sick or injured away from home is not just inconvenient. It can be very expensive. And your health insurance may not cover you overseas.

Lost or stolen luggage, cancelled flights and lost deposits can put you out thousands of dollars. In the case of overseas medical bills even tens of thousands.

Added assurance with Allianz and Allianz Global Assistance

Defence Health Travel Insurance is underwritten by Allianz Australia Insurance Limited (Allianz).

Emergency assistance is provided by Allianz Global Assistance which gives you access to an Australian call centre and agents, as well as an international network of experienced doctors, registered nurses, medical case managers and logistics experts.

Whether it’s lost or stolen items, or medical emergencies, at home or afar, Allianz Global Assistance provides the support to help ensure you and your family are looked after.

Disclaimer: Travel insurance is arranged by Defence Health Ltd ABN 80 008 629 481 AFSL 313890. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. Defence Health, Allianz and/or Allianz Global Assistance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs and so will not take into account information obtained through other Defence Health insurance products, including your private health membership or life insurance policies, when providing you with general advice on Travel Insurance products. Where advice is provided by Defence Health Ltd, it is provided on behalf of Defence Health Ltd and not on behalf of the insurer Allianz or its agent Allianz Global Assistance. Allianz and/or Allianz Global Assistance are not responsible for any such advice. Before making a decision please consider the Product Disclosure Statement.  We receive a commission which is a percentage of your premium – refer to our Financial Services Guide for details or ask us for more information before you purchase a policy.