Contact us about travel insurance

Travel insurance COVID-19 refund update

Defence Health’s travel insurance partner, Allianz Global Assistance (Allianz), is currently reviewing customer refund requests for unused travel insurance cover due to COVID-19 restrictions.  Each refund request is being individually evaluated to determine eligibility for a partial or full refund. 

If you purchased travel insurance before 27 March 2020 that was unable to be used due to COVID-19, you may be eligible for a full or partial refund of the cost of your policy.  Defence Health recommends you contact Allianz on [email protected]  or 1800 622 499 with the details of your policy to determine your eligibility.

General enquiries

Phone 1800 622 499 
Monday - Friday 8:00am - 9:00pm
Saturday 8:00am - 7:00pm
Sunday 9:00am - 5:00pm

Email [email protected]

Complaints Handling

If you have a complaint or dispute in relation to this insurance, or the services or representatives of Allianz Global Assistance, please call them or put your complaint in writing.  Allianz Global Assistance will attempt to resolve the matter in accordance with their Internal Dispute Resolution process. To obtain a copy of their procedures, please contact them.

Allianz Global Assistance
The Dispute Resolution Department

PO Box 162 Toowong, Queensland 4066
Phone: 1800 622 499

A dispute can be referred to the Australian Financial Complaints Authority (AFCA) subject to its terms of reference. AFCA provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms.

The contact details for AFCA are:

Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne Victoria 3001
Phone: 1800 931 678
[email protected]

For more information on complaints handling, please read Defence Health Life and general insurance complaints and your rights.

General Insurance Code of Practice 

Allianz and Allianz Global Assistance proudly support the General Insurance Code of Practice. 
The Code sets out the minimum standards of practice in the general insurance industry. For more information on the Code please call 1800 622 499.