Important information and emergency assistance

 

Travel alerts

If your travel was affected by any of the following events, please see the appropriate travel alert.

Information about the Bali Mount Agung Volcano Eruption 

Information about Hurricane Irma 

Information about travel to Barcelona

 



 

 

Zika Virus travel notice

Please view the updated travel insurance information for Zika Virus. Issued 30th May 2016, to be read in conjunction with the below advice. 

Travel notice issued 4th February 2016, please click here to view.

24 Hour Emergency Assistance

Allianz Global Assistance
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)

If you are in one of the countries listed below, simply dial the number shown for that country. For all other countries, dial reverse charge ("collect") via the local operator on: +61 7 3305 7499.

Australia 1800 662 522 Canada 1800 214 5514
China (North) 10 800 6100 434 China (South) 10 800 261 1323
France 0800 905 823 Germany 0800 182 7635
Greece 00800 611 4107 Hong Kong 800 900 389
India 0008 006 10 1108 Indonesia 001 803 61 098
Italy 800 787 451 Japan 0066 3386 1052
Malaysia 1 800 81 5102 Netherlands 0800 023 2683
New Zealand 0800 778 103 Singapore 800 6162 187
Spain 900 996 115 Switzerland 0800 561 361
Thailand 001 8006 121 082 United Kingdom 08000 289 270
United States 1866 844 4085  

 

Travellers checklist

Recommendations for your safety and wellbeing before you travel:

  •          Keep your travel insurance policy number handy
  •          Write down the Allianz Global Assistance emergency telephone number
  •          Take a photocopy of your passport
  •          See your local doctor for recommended vaccinations before travelling
  •          Let family or friends know your itinerary or travel plans
  •          Check www.smartraveller.gov.au for travel advice and warnings before you buy your policy
  •          Obtain all appropriate visas, including transit visas – see www.dfat.gov.au/visas

General enquiries

If you have a general enquiry about your policy or require further information about Defence Health Travel Insurance please call 1800 622 499 or email defencehealthtravel@allianz-assistance.com.au

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Disclaimer: Travel insurance is arranged by Defence Health Ltd ABN 80 008 629 481 AFSL 313890. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. We do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, Defence Health receives a commission that is 10% to 20% of your premium.