Important information and emergency assistance

Sometimes events taking place in your travel destination can affect your arrangements while travelling, or your preparations for travel. When a major event occurs, the travel insurance underwriter will issue a travel alert. Depending on the nature and timing of the event, some restrictions may be placed on the level of cover provided by your travel insurance.

Please review the current travel alerts issued for Defence Health travel insurance.

You should also be aware of any Australian Government warnings and advice about travel in certain countries or regions. You can search for any warnings for your destination at

It’s also important when travelling to follow international health warnings and advice to protect your health. Please review the latest information available from the World Health Organization.


24 Hour Emergency Assistance

Allianz Global Assistance
1800 010 075 (within Australia)
+61 73305 7499 (reverse charge from overseas)

If you are in one of the countries listed below, simply dial the number shown for that country. For all other countries, dial reverse charge ("collect") via the local operator on: +61 7 3305 7499.

Australia 1800 010 075 Canada 1800 214 5514
China (North) 10 800 6100 434 China (South) 10 800 261 1323
France 0800 905 823 Germany 0800 182 7635
Greece 00800 611 4107 Hong Kong 800 900 389
India 0008 006 10 1108 Indonesia 001 803 61 098
Italy 800 787 451 Japan 0066 3386 1052
Malaysia 1 800 81 5102 Netherlands 0800 023 2683
New Zealand 0800 778 103 Singapore 800 6162 187
Spain 900 996 115 Switzerland 0800 561 361
Thailand 001 8006 121 082 United Kingdom 08000 289 270
United States 1866 844 4085  


Travellers checklist

Recommendations for your safety and wellbeing before you travel:

  •          Keep your travel insurance policy number handy
  •          Write down the Allianz Global Assistance emergency telephone number
  •          Take a photocopy of your passport
  •          See your local doctor for recommended vaccinations before travelling
  •          Let family or friends know your itinerary or travel plans
  •          Check for travel advice and warnings before you buy your policy
  •          Obtain all appropriate visas, including transit visas – see

General enquiries

If you have a general enquiry about your policy or require further information about Defence Health Travel Insurance please call 1800 622 499 or email [email protected]

Disclaimer: Travel insurance is arranged by Defence Health Ltd ABN 80 008 629 481 AFSL 313890. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. Defence Health, Allianz and/or Allianz Global Assistance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs and so will not take into account information obtained through other Defence Health insurance products, including your private health membership or life insurance policies, when providing you with general advice on Travel Insurance products. Where advice is provided by Defence Health Ltd, it is provided on behalf of Defence Health Ltd and not on behalf of the insurer Allianz or its agent Allianz Global Assistance. Allianz and/or Allianz Global Assistance are not responsible for any such advice. Before making a decision please consider the Product Disclosure Statement.  We receive a commission which is a percentage of your premium – refer to our Financial Services Guide for details or ask us for more information before you purchase a policy.