Private Health Insurance Code of Conduct

Defence Health follows the Private Health Insurance Code of Conduct. Under the Code, Defence Health will:

  • Provide information to you in plain language.
  • Ensure that policy documentation is full and complete.
  • Ensure that all our staff who provide information on health insurance are appropriately trained and able to provide clear explanations.
  • Ensure information exchanged between you and us is protected in accordance with privacy principles.
  • Provide you with easy access to our internal issues and complaints handling system and advise you of your rights to take an issue to the Commonwealth Ombudsman, and
  • Continue to improve our standards of practice and service.

A copy of the code can be downloaded here.

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